TERMS & CONDITIONS
Welcome to BRICK SHIRT HOUSE. These Terms & Conditions govern the use of our services and the purchase of custom apparel, screen printing, embroidery, DTF transfers, and related products and services. By placing an order with BRICK SHIRT HOUSE, you acknowledge that you have read, understood, and agreed to these terms.
1. CUSTOM ORDERS
All BRICK SHIRT HOUSE products are custom-made according to the customer’s specifications. Customers are responsible for reviewing and approving all artwork, garment selections, sizes, colors, quantities, and other order details before production begins.
Once an order has been approved and production has started, changes or cancellations may not be possible.
2. ARTWORK & DESIGN
Customers are responsible for providing artwork that they have the legal right to reproduce.
Artwork should be supplied in a high-quality, print-ready format whenever possible. Additional artwork or design charges may apply if artwork requires substantial editing, recreation, cleanup, digitizing, or other preparation.
There may be an additional charge for artwork that needs to be digitized. Once we assess the artwork, if processing is required, we will notify the customer of the applicable charge before proceeding.
BRICK SHIRT HOUSE is not responsible for spelling, grammatical, design, color, or other errors after the customer has approved the final proof.
3. EMBROIDERY DIGITIZING
Embroidery artwork must be converted into a digital embroidery file before production. Digitizing fees may apply depending on the complexity of the artwork.
Digitizing charges are separate from embroidery production charges and may be non-refundable once the digitizing process has begun.
4. PRINTING & EMBROIDERY COLORS
Customers should understand that colors displayed on computer monitors, phones, and other digital devices may vary from the final printed or embroidered product.
Minor variations in color, placement, thread, ink, print texture, or garment appearance may occur during production and are considered normal for custom apparel.
5. GARMENT SIZING & AVAILABILITY
Customers are responsible for selecting the correct garment styles and sizes.
Garment measurements can vary between brands and styles. BRICK SHIRT HOUSE recommends reviewing available size charts before placing an order.
Garment availability may change without notice. If an ordered garment becomes unavailable, we may contact the customer regarding an available alternative.
6. ORDER MINIMUMS
Minimum order quantities may apply depending on the type of service requested, garment, printing method, or embroidery requirements.
Any applicable minimums will be communicated to the customer before the order is processed.
7. PAYMENT
Payment requirements will be communicated at the time an order is placed.
Orders may require a deposit or full payment before production begins. Production will not begin until the required payment has been received and artwork has been approved.
Custom orders are not considered confirmed until the required payment and approvals have been received.
8. PRODUCTION TIMES
Production times vary depending on order size, garment availability, artwork requirements, production method, and current workload.
Estimated production times are not guaranteed delivery dates unless specifically agreed upon in writing.
Delays caused by garment suppliers, shipping carriers, equipment issues, weather, emergencies, or other circumstances outside of our reasonable control do not constitute grounds for a refund.
9. CUSTOMER-SUPPLIED GARMENTS
If BRICK SHIRT HOUSE accepts customer-supplied garments, the customer acknowledges that custom printing or embroidery may carry a risk of damage, staining, misprints, or other defects.
BRICK SHIRT HOUSE is not responsible for replacing customer-supplied garments that are damaged during the production process.
We reserve the right to refuse customer-supplied garments that are unsuitable for the requested service.
10. PRINTING & EMBROIDERY TOLERANCES
Because custom apparel is produced using commercial printing and embroidery processes, slight variations in placement, sizing, color, or appearance may occur.
A small amount of variation between garments is considered normal and does not necessarily constitute a production defect.
11. INSPECTION & CLAIMS
Customers should inspect their order promptly after receiving it.
Any claim regarding incorrect, damaged, defective, or missing merchandise should be reported to BRICK SHIRT HOUSE as soon as possible.
Customers may be required to provide photographs or other documentation to assist with evaluating a claim.
12. RETURNS & REFUNDS
Because custom apparel is produced specifically for each customer, custom orders generally cannot be returned or exchanged due to incorrect size, change of mind, or customer error.
If BRICK SHIRT HOUSE determines that an order contains a production error or other qualifying issue caused by us, we will work with the customer to determine an appropriate resolution, which may include replacement, reprint, repair, or refund.
Refunds are not automatically provided for approved artwork, customer-supplied artwork, incorrect customer selections, or delays outside of BRICK SHIRT HOUSE’s control.
13. DTF TRANSFERS
DTF transfers must be applied according to recommended application instructions.
BRICK SHIRT HOUSE is not responsible for application errors, improper heat-press settings, unsuitable garments, improper washing, or other damage resulting from incorrect application or care.
Customers applying transfers themselves are responsible for following the recommended application and garment-care instructions.
14. GARMENT CARE
Proper garment care is important for maintaining the appearance and longevity of printed and embroidered apparel.
Customers should follow the care instructions provided with their garments. BRICK SHIRT HOUSE is not responsible for damage caused by improper washing, drying, ironing, bleaching, or other improper care.
15. INTELLECTUAL PROPERTY
Customers retain ownership of artwork they provide, subject to their own rights and licenses.
By submitting artwork to BRICK SHIRT HOUSE, the customer represents that they have permission to reproduce and use the artwork.
Customers agree to indemnify BRICK SHIRT HOUSE against claims arising from unauthorized use or reproduction of artwork, logos, trademarks, photographs, or other copyrighted materials supplied by the customer.
BRICK SHIRT HOUSE retains ownership of original designs, artwork, production files, embroidery files, and other creative materials created by BRICK SHIRT HOUSE unless otherwise agreed in writing.
16. PHOTOS OF COMPLETED WORK
Unless otherwise requested in writing, BRICK SHIRT HOUSE may photograph completed products and use photographs of finished work for promotional purposes, including our website, social media, advertising, and portfolio.
Customers may contact us before production if they do not want their completed order used for promotional purposes.
17. CUSTOMER RESPONSIBILITIES
Customers are responsible for providing accurate:
- Contact information
- Shipping information
- Garment selections
- Sizes and quantities
- Artwork
- Text and spelling
- Colors
- Production instructions
- Approval of proofs
BRICK SHIRT HOUSE is not responsible for errors resulting from inaccurate information supplied or approved by the customer.
18. SHIPPING & DELIVERY
Once an order has been shipped or transferred to a third-party carrier, delivery is subject to the carrier’s policies and estimated delivery times.
BRICK SHIRT HOUSE is not responsible for delays, lost packages, incorrect addresses supplied by the customer, or packages that are marked as delivered by the carrier.
Customers should verify their shipping information before submitting an order.
19. RIGHT TO REFUSE SERVICE
BRICK SHIRT HOUSE reserves the right to refuse an order or service request for any lawful reason, including requests involving materials that we believe may violate intellectual property rights, applicable laws, or our business policies.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, BRICK SHIRT HOUSE shall not be responsible for indirect, incidental, special, consequential, or other damages arising from the use of our products or services.
Our liability relating to an order shall not exceed the amount actually paid by the customer for the affected order, except where otherwise required by law.
21. CHANGES TO THESE TERMS
BRICK SHIRT HOUSE reserves the right to update or modify these Terms & Conditions at any time.
Updated terms will become effective when posted on our website. Customers are encouraged to review these terms periodically.
22. CONTACT US
If you have questions regarding these Terms & Conditions, your order, or our services, please contact BRICK SHIRT HOUSE:
BRICK SHIRT HOUSE
Phone: +313 533 9071
Email: brickshirthouse@hotmail.com
By placing an order with BRICK SHIRT HOUSE, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.